Soft Skills Intermediate Programme

Learning Programme

Soft Skills Intermediate Programme

The aim of the Soft Skills Intermediate Programme (SSIP) is to offer an enhanced soft skill offering for One & Zero’s external customers, building on the foundation of the Personal and Professional Development Programme (PPDP).

The Personal and Professional Development Programme is aimed at developing the soft skills of One & Zero’s learners by enabling greater interpersonal capabilities and supporting their career development going forward.

Programme
Structure

The SSIP is built around the theme of improving management capabilities. The program consists of four modules with focus on ‘Managing Yourself’, ‘Managing Others’ , ‘Managing Outputs’ and advanced written communication skills. The modules of the SSIP will be delivered through a series of 10 training workshops, facilitated by One & Zero and scheduled with external customers accordingly

Managing Yourself

Managing Others

Managing Outputs

Advanced Written Communication Skills

Qualification
Details

This qualification provides opportunities for people to engage in further learning towards a specialization in business analysis or achieve competencies that are portable to other specializations such as systems development or systems support.

Duration
of Programme

12 half days or 6 full days with a combination of theoretical learning in class, self-study, assessments, group work, practical activities and workplace learning.

Qualification
Details

Duration
of Programme

12 months with a combination of theoretical learning in class, self-study, assessments, group work, practical activities and workplace learning.

Programme Outline

MODULE 1: Managing Yourself- Workshop 1

Emotional Intelligence – Practicing Emotional Intelligence and Empathy in a Virtual World Readiness
Showing Empathy and Sympathy in a Remote Environment (telephonically and otherwise)
Change Flexibility and Adaptability
Dealing with Change in the IT space
Employee Wellness and Mental Health
Stress and Workload Management (i.e, when to switch off and not)

Managing Yourself – Workshop 2

Making Decisions
Critical Thinking
Problem Solving and Innovation
Flexible and Creative Thinking
Growth Mindset and Grit
Time Management and Coping with Pressure
Prioritisation
Managing Your Career
Selling Yourself
Networking

MODULE 2: Managing Others Workshop 1

Teamwork and Collaboration
Creating a Climate for Open Communication in a Remote Work Environment
Advocating for Your Team
Motivating Others
Empowering Others
Recognising and Rewarding Excellence
Influencing and Persuading

Managing Others – Workshop 2

Managing Performance
Conflict Resolution
Constructive Feedback
Barriers to Communication with Your Team
Micro-aggressions
What are They?
Recognising and Avoiding Micro-aggressions in the Workplace
Diversity and Inclusion
Sexual Harassment
Racism in the Workplace

MODULE 3: Managing Outputs – Workshop 1

Master Effective Communication in a Remote Work Environment
Using Technology to Empower Performance
Best Practice for Collaboration Tools
Email – professionalism
Teams – channels, etc
Misreading ‘Tone’ in Digital Communication
Systems Fit for Purpose
Communicating Across the Globe – the Global Marketplace

Managing Outputs – Workshop 2

Managing Meetings
Conducting Effective Interviews
Inter-departmental Feedback
Facilitation

MODULE 4: Single Workshop Written Communications for Success

Business Case / Plans
Effective Proposals
Reporting Writing

Module 1:
Managing Yourself – Workshop 1
Emotional Intelligence – Practicing Emotional Intelligence and Empathy in a Virtual World
Showing Empathy and Sympathy in a Remote Environment (telephonically and otherwise)
Change Flexibility and Adaptability
Dealing with Change in the IT space
Employee Wellness and Mental Health
Stress and Workload Management (i.e., when to switch off and not)
Managing Yourself – Workshop 2
Making Decisions
Critical Thinking
Problem Solving and Innovation
Flexible and Creative Thinking
Growth Mindset and Grit
Time Management and Coping with Pressure
Prioritisation
Managing Your Career
Selling Yourself
Networking
Module 2:
Managing Others – Workshop 1
Teamwork and Collaboration
Creating a Climate for Open Communication in a Remote Work Environment
Advocating for Your Team
Motivating Others
Empowering Others
Recognising and Rewarding Excellence
Influencing and Persuading
Managing Others – Workshop 2
Managing Performance
Conflict Resolution
Constructive Feedback
Barriers to Communication with Your Team
Micro-aggressions
What are They?
Recognising and Avoiding Micro-aggressions in the Workplace
Diversity and Inclusion
Sexual Harassment
Racism in the Workplace
Module 3:
Managing Outputs – Workshop 1
Master Effective Communication in a Remote Work Environment
Using Technology to Empower Performance
Best Practice for Collaboration Tools
Email – professionalism
Teams – channels, etc.
Misreading ‘Tone’ in Digital Communication
Systems Fit for Purpose
Communicating Across the Globe – the Global Marketplace
Managing Outputs – Workshop 2
Managing Meetings
Conducting Effective Interviews
Inter-departmental Feedback
Facilitation
Module 4:
Single Workshop Written Communications for Success
Business Case / Plans
Effective Proposals
Reporting Writing