Learnership Programme

Systems Support

The aim of the qualification is to develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth). This qualification has been developed to assist with professionalisation across the Information Technology Industry.

The Role of
Systems Support

Systems support engineers are responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure.

A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables.

They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

Qualification
Details

The aim of the qualification is to develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth). This qualification has been developed to assist with professionalisation across the Information Technology Industry. It is intended to allow qualified candidates to gain membership of registered professional bodies in the ICT industry.

Duration
of Programme

12 months with a combination of theoretical learning in class, self-study, assessments, group work, practical activities and workplace learning.


Programme Outline

Learning Unit 1: Personal Development
  • Use computer Technology to Research a Computer Topic
  • Work as a Project Team Member
  • Apply the Principles of Resolving Problems for Single User and Multiuser Computer Operating Systems
  • Conduct a Technical Practitioners Meeting
  • Demonstrate an Awareness of Ethics
    and Professionalism for the Computer
    Industry in South Africa
  • Demonstrate an Understanding of
    Estimating a Unit of Work and the
    Implications of Late Delivery
  • Explain the Principles of Business and the Role of Information Technology
  • Writing Business Reports in Retail/Wholesale Practices
Learning Unit 2: Ms Azure Fundamentals (AZ-900)
  • Support a Local Area Computer Network
  • Operate an Enterprise Server Computer System
  • Demonstrate an Understanding of
    Issues Affecting the Management of a Local Area Computer Network (LAN)
  • Install and Configure a Multi-User
    Networked Operating System
  • Monitor and Maintain a Multi-User
    Networked Operating System
  • Administer a Local Area Computer
    Network
  • Demonstrate an Understanding of the Concepts of Multi-User Computer Operating Systems
  • Install and Commision Multi-User Application Software for a Server Computer
  • Test Networked IT Systems against given Specifications
  • Administer Security Systems for a
    Multi-User Computer System
  • Install and Commission a Local Area
    Computer Network
Learning Unit 3: Microsoft Azure Administration (AZ-104)
  • Support a Local Area Computer Network
  • Operate an Enterprise Server Computer System
  • Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)
  • Monitor and Maintain a Multi-User
    Networked Operating System
  • Administer a Local Area Computer Network
  • Demonstrate an Understanding of the
    Concepts of Multi User Computer Operating Systems
  • Install and Commision Multi-User Application Software for a Server Computer
  • Test Networked IT Systems against
    given Specifications
  • Administer Security Systems for a
    Multi-User Computer System
  • Install and Commission a Local Area Computer Network
  • Install and Commission Multi-User
    System Software on a Server Compute
Learning Unit 4: Ms Azure Virtual Desktops (AZ-140)
  • Support a Local Area Computer Network
  • Operate an Enterprise Server Computer System
  • Demonstrate an Understanding of
    Issues Affecting the Management of a
    Local Area Computer Network (LAN)
  • Install and Configure a Multi-User Networked Operating System
  • Monitor and Maintain a Multi-User Networked Operating System
  • Administer a Local Area Computer
    Network
  • Administer Security Systems for a Multi-User Computer System
  • Install and Commission Multi-User
    System Software on a Server Computer
  • Assemble a Server Computer and
    Peripherals from Modules
Learning Unit 5: Managing Modern Desktop (MD 101)
  • Support a Local Area Computer Network
  • Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)
  • Install and Configure a Multi-User Networked Operating System
  • Monitor and Maintain a Multi-User Networked Operating System
  • Administer a Local Area Computer Network
  • Install and Commision Multi-User Application Software for a Server Computer
  • Test Networked IT Systems against
    given Specifications
  • Install and Commission a Local Area Computer Network
  • Install and Commission Multi-User System Software on a Server Computer
Learning Unit 6: Enterprise Development
  • Describe Enterprise Systems Management and its Role in IT Systems Support

Programme Outline

Learning Unit 1: Personal Development
Unit Standards
TypeUnit StandardTitleNQFCredits
Fundamental114076 Use computer Technology to Research a Computer Topic43
Fundamental10135Work as a Project Team Member48
Fundamental114183Apply the Principles of Resolving Problems for Single User and Multiuser Computer Operating Systems57
Fundamental114051Conduct a Technical Practitioners Meeting54
Fundamental114055Demonstrate an Awareness of Ethics and Professionalism for the Computer Industry in South Africa53
Fundamental114059Demonstrate an Understanding of Estimating a Unit of Work and the Implications of Late Delivery55
Fundamental114050Explain the Principles of Business and the Role of Information Technology54
Fundamental8252Writing Business Reports in Retail/Wholesale Practices56
Learning Unit 2: Ms Azure Fundamentals (AZ-900)
TypeUnit StandardTitleNQFCredits
Core114043Support a Local Area Computer Network510
Core114045Operate an Enterprise Server Computer System56
Core114046Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)54
Core114047Install and Configure a Multi-User Networked Operating System59
Core114053Monitor and Maintain a Multi-User Networked Operating System56
Core114054Administer a Local Area Computer Network57
Core114058Demonstrate an Understanding of the Concepts of Multi-User Computer Operating systems57
Core114064Install and Commision Multi-User Application Software for a Server Computer55
Core114066Test Networked IT Systems against given Specifications54
Core114069Administer Security Systems for a Multi-User Computer System615
Core114072Install and Commission a Local Area Computer Network59
Learning Unit 3: Microsoft Azure Administration (AZ-104)
TypeUnit StandardTitleNQFCredits
Core114043Support a Local Area Computer Network510
Core114045Operate an Enterprise Server Computer System56
Core114046Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)54
Core114053Monitor and Maintain a Multi-User Networked Operating System56
Core114054Administer a Local Area Computer Network57
Core114058Demonstrate an Understanding of the Concepts of Multi-User Computer Operating Systems57
Core114064Install and Commision Multi-User Application Software for a Server Computer55
Core114066Test Networked IT Systems against given Specifications54
Core114069Administer Security Systems for a Multi-User Computer System615
Core114072Install and Commission a Local Area Computer Network59
Core114073

Install and Commission Multi-User System Software on a Server Computer

57
Learning Unit 4: Ms Azure Virtual Desktops (AZ-140)
TypeUnit StandardTitleNQFCredits
Elective114043Support a Local Area Computer Network510
Elective114045Operate an Enterprise Server Computer System56
Core114046Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)54
Core114047Install and Configure a Multi-User Networked Operating System59
Core114053Monitor and Maintain a Multi-User Networked Operating System56
Core114054Administer a Local Area Computer Network57
Core114069Administer Security Systems for a Multi-User Computer System59
Core114073Install and Commission Multi-User System Software on a Server Computer57
Core114062Assemble a Server Computer and Peripherals from Modules55
Learning Unit 5: Managing Modern Desktop (MD 101)
TypeUnit StandardTitleNQFCredits
Elective114043Support a Local Area Computer Network510
Core114046Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)54
Core114047Install and Configure a Multi-User Networked Operating System59
Core114053Monitor and Maintain a Multi-User Networked Operating System56
Core114054Administer a Local Area Computer Network57
Core114064Install and Commision Multi-User Application Software for a Server Computer55
Core114066Test Networked IT Systems against given Specifications54
Core114072Install and Commission a Local Area Computer Network59
Core114073Install and Commission Multi-User System Software on a Server Computer57
Learning Unit 6: Enterprise Development
TypeUnit StandardTitleNQFCredits
Core114056Describe Enterprise Systems Management and its Role in IT Systems Support53

Connect with
One & Zero


Please contact Bongani Nyembe, our Programme Manager, to discuss how we can help you.

Connect with One & Zero

Please contact Bongani Nyembe, our Programme Manager, to discuss how we can help you.