One & Zero

Learning Programme

Soft Skills Intermediate Programme

The aim of the Soft Skills Intermediate Programme (SSIP) is to offer an enhanced soft skill offering for One & Zero's external customers, building on the foundation of the Personal and Professional Development Programme (PPDP).

Professionals collaborating in a workshop

Programme Structure

The SSIP is built around the theme of improving management capabilities. The programme consists of four modules with focus on 'Managing Yourself', 'Managing Others', 'Managing Outputs' and advanced written communication skills.

The modules of the SSIP will be delivered through a series of 10 training workshops, facilitated by One & Zero and scheduled with external customers accordingly.

Managing Yourself
Managing Others
Managing Outputs
Advanced Written Communication Skills

Programme Details

The Personal and Professional Development Programme is aimed at developing the soft skills of One & Zero's learners by enabling greater interpersonal capabilities and supporting their career development going forward. The SSIP builds on this foundation for external customers.

Duration of Programme

12 half days or 6 full days with a combination of theoretical learning in class, self-study, assessments, group work, practical activities and workplace learning.

Programme Outline

Module 1: Managing Yourself – Workshop 1

  • Emotional Intelligence – Practicing Emotional Intelligence and Empathy in a Virtual World
  • Showing Empathy and Sympathy in a Remote Environment (telephonically and otherwise)
  • Change Flexibility and Adaptability
  • Dealing with Change in the IT space
  • Employee Wellness and Mental Health
  • Stress and Workload Management (i.e. when to switch off and not)

Module 1: Managing Yourself – Workshop 2

  • Making Decisions
  • Critical Thinking
  • Problem Solving and Innovation
  • Flexible and Creative Thinking
  • Growth Mindset and Grit
  • Time Management and Coping with Pressure
  • Prioritisation
  • Managing Your Career
  • Selling Yourself
  • Networking

Module 2: Managing Others – Workshop 1

  • Teamwork and Collaboration
  • Creating a Climate for Open Communication in a Remote Work Environment
  • Advocating for Your Team
  • Motivating Others
  • Empowering Others
  • Recognising and Rewarding Excellence
  • Influencing and Persuading

Module 2: Managing Others – Workshop 2

  • Managing Performance
  • Conflict Resolution
  • Constructive Feedback
  • Barriers to Communication with Your Team
  • Micro-aggressions: What are They?
  • Recognising and Avoiding Micro-aggressions in the Workplace
  • Diversity and Inclusion
  • Sexual Harassment
  • Racism in the Workplace

Module 3: Managing Outputs – Workshop 1

  • Master Effective Communication in a Remote Work Environment
  • Using Technology to Empower Performance
  • Best Practice for Collaboration Tools
  • Email – professionalism
  • Teams – channels, etc.
  • Misreading 'Tone' in Digital Communication
  • Systems Fit for Purpose
  • Communicating Across the Globe – the Global Marketplace

Module 3: Managing Outputs – Workshop 2

  • Managing Meetings
  • Conducting Effective Interviews
  • Inter-departmental Feedback
  • Facilitation

Module 4: Single Workshop – Written Communications for Success

  • Business Case / Plans
  • Effective Proposals
  • Report Writing
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