Learnership Programme

Systems Support

The aim of the qualification is to develop learners with the requisite competencies against the skills profile for the systems support career path (the overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth). This qualification has been developed to assist with professionalisation across the Information Technology Industry.

The Role of Systems Support

Systems support engineers are responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure.

A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables.

They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

Qualification Details

The aim of the qualification is to develop learners with the requisite competencies against the skills profile for the systems support career path. This qualification has been developed to assist with professionalisation across the Information Technology Industry. It is intended to allow qualified candidates to gain membership of registered professional bodies in the ICT industry.

Duration of Programme

12 months with a combination of theoretical learning in class, self-study, assessments, group work, practical activities and workplace learning.

Programme Outline

Learning Unit 1: Personal Development

Use Computer Technology to Research a Computer Topic
Work as a Project Team Member
Apply the Principles of Resolving Problems for Single User and Multiuser Computer Operating Systems
Conduct a Technical Practitioners Meeting
Demonstrate an Awareness of Ethics and Professionalism for the Computer Industry in South Africa
Demonstrate an Understanding of Estimating a Unit of Work and the Implications of Late Delivery
Explain the Principles of Business and the Role of Information Technology
Writing Business Reports in Retail/Wholesale Practices

Learning Unit 2: Ms Azure Fundamentals (AZ-900)

Support a Local Area Computer Network
Operate an Enterprise Server Computer System
Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)
Install and Configure a Multi-User Networked Operating System
Monitor and Maintain a Multi-User Networked Operating System
Administer a Local Area Computer Network
Demonstrate an Understanding of the Concepts of Multi-User Computer Operating Systems
Install and Commission Multi-User Application Software for a Server Computer
Test Networked IT Systems against given Specifications
Administer Security Systems for a Multi-User Computer System
Install and Commission a Local Area Computer Network

Learning Unit 3: Microsoft Azure Administration (AZ-104)

Support a Local Area Computer Network
Operate an Enterprise Server Computer System
Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)
Monitor and Maintain a Multi-User Networked Operating System
Administer a Local Area Computer Network
Demonstrate an Understanding of the Concepts of Multi User Computer Operating Systems
Install and Commission Multi-User Application Software for a Server Computer
Test Networked IT Systems against given Specifications
Administer Security Systems for a Multi-User Computer System
Install and Commission a Local Area Computer Network
Install and Commission Multi-User System Software on a Server Computer

Learning Unit 4: Ms Azure Virtual Desktops (AZ-140)

Support a Local Area Computer Network
Operate an Enterprise Server Computer System
Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)
Install and Configure a Multi-User Networked Operating System
Monitor and Maintain a Multi-User Networked Operating System
Administer a Local Area Computer Network
Administer Security Systems for a Multi-User Computer System
Install and Commission Multi-User System Software on a Server Computer
Assemble a Server Computer and Peripherals from Modules

Learning Unit 5: Managing Modern Desktop (MD 101)

Support a Local Area Computer Network
Demonstrate an Understanding of Issues Affecting the Management of a Local Area Computer Network (LAN)
Install and Configure a Multi-User Networked Operating System
Monitor and Maintain a Multi-User Networked Operating System
Administer a Local Area Computer Network
Install and Commission Multi-User Application Software for a Server Computer
Test Networked IT Systems against given Specifications
Install and Commission a Local Area Computer Network
Install and Commission Multi-User System Software on a Server Computer

Learning Unit 6: Enterprise Development

Describe Enterprise Systems Management and its Role in IT Systems Support

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